How it works

From "what is that" to a written answer, in three steps.

No site visit, no scheduling, no stranger in your house. Photos travel better than trucks.

STEP 01

Show us the problem

Fill out the intake form — photos, a short video if it moves or makes noise, and answers to a few questions about your house.

Photo coaching One wide shot showing where the problem lives, plus close-ups. If it involves water, include a photo of the area directly above and behind — water lies about where it came from.

STEP 02

We diagnose it

Within 24 hours you get a written diagnosis: the most likely cause, how we ruled out the look-alikes, and a confidence call.

If photos can't settle it We say so, tell you what additional photo or simple test would settle it, and your one included follow-up covers it. Genuinely undiagnosable remotely? We refund.

STEP 03

You act with a plan

DIY steps with a parts list and fair-cost range — or, if it's a call-a-pro situation, exactly what to say so you don't get oversold.

Either way, you win We get paid for the correct answer, whichever it is. "Don't touch this one, and here's who to call" is a complete diagnosis too.

Safety first

Some problems skip the queue. Anything involving a gas smell, sparking or breaker-panel internals, sewage backup, or structural movement gets an immediate "stop — call a licensed pro now" response with exactly who to call, refunded or answered at no charge. That protects you, and it's the standard we run on.

Ready when the house acts up.

Start a Diagnosis — $25