Remote home diagnosis · Minnesota

YouTube shows you how to fix it. We tell you what's actually wrong.

Send photos of your home problem. Get a written diagnosis from someone who's fixed it before — what it is, what it costs, and whether you should DIY it or call a pro. Flat fee. No site visit. No sales pitch.

Diagnosed
No site visit
Diagnosis Report · HRX-0114 · , MN
Reported symptom
"Water at the base of the upstairs toilet — worse after showers."
Finding
Failed wax ring. Not a shower pan leak.
Look-alikes ruled out
Shower pan (joist bay dry in photo 4) · supply line (fittings dry) · tank condensation (insulated tank)
The call
DIY-safe. One $8 part, about 45 minutes. If you'd rather hire it out, a fair price is $150–$250 — anything above that, ask why.
The problem

The most expensive part of any repair is guessing wrong.

Water near the toilet could be a $6 wax ring or a shower leak traveling along a joist. A cold room could be a duct problem or a $2 damper handle. Guess wrong and you're buying parts you don't need, opening walls you shouldn't, or paying a contractor $400 to fix a $12 problem.

There are a thousand videos on how to do every repair. There are zero that can look at your house and tell you which repair you actually need. That's the gap we fill.

How it works

Three steps. No truck in your driveway.

01

Show us the problem

Fill out the intake form — photos, a short video if it moves or makes noise, and answers to a few questions about your house.

02

We diagnose it

Within 24 hours you get a written diagnosis: the most likely cause, how we ruled out the look-alikes, and a confidence call.

03

You act with a plan

DIY steps with a parts list and fair-cost range — or, if it's a call-a-pro situation, exactly what to say so you don't get oversold.

Why us

Built for Minnesota houses.

Ice dams. Frost heave. Spring thaw leaks. 40-below furnace failures. Most repair content online is written for houses in Texas. We diagnose for the climate your house actually lives in.

We have no reason to lie to you.

Contractors make money on the repair. YouTubers make money on watch time and affiliate links. We make money on the correct answer — including when the correct answer is "leave this one alone, and here's who to call."

A Minnesota house at dusk, reflected in a lake
  • Ice dams at the eavesDEC – MAR
  • Sump pumps under the meltMAR – MAY
  • AC limping through humidityJUN – AUG
  • Furnaces failing at 40 belowNOV – FEB
Services

Pick the answer you need. Pay once.

Free · Kept in season

The Minnesota Homeowner's Almanac

The seasonal maintenance ledger for Minnesota houses. Log the tasks that keep pipes from bursting and ice dams from forming — free, no account needed.

Open the Almanac →
A snow-covered Minnesota house at dusk, windows glowing
Questions

Frequently asked.

Why wouldn't I just watch YouTube?

YouTube teaches repairs. It can't look at your photos and tell you which repair your house needs. We diagnose; then YouTube becomes useful.

Is this a home inspection?

No. Inspections are licensed, in-person, and cost $300–500. This is informational guidance for a specific problem — think "knowledgeable neighbor," not "licensed inspector." Our terms make this explicit.

What about gas, electrical, or structural problems?

Anything dangerous gets an immediate "call a licensed pro" answer with guidance on who to call and what to say. We will never walk you into a repair that can hurt you.

Do you sell my info to contractors?

No. That's the whole point.

All questions →

Send the photos. Get the answer.

Most diagnoses come back within 24 hours, in writing, with the look-alikes ruled out and a clear next step.

Start a Diagnosis — $25