YouTube teaches repairs. It can't look at your photos and tell you which repair your house needs. We diagnose; then YouTube becomes useful.
No. Inspections are licensed, in-person, and cost $300–500. This is informational guidance for a specific problem — think "knowledgeable neighbor," not "licensed inspector." Our terms make this explicit.
We say so, tell you what additional photo or test would settle it, and you get one follow-up included. If it's genuinely undiagnosable remotely, we refund.
Anything dangerous gets an immediate "call a licensed pro" answer with guidance on who to call and what to say. We will never walk you into a repair that can hurt you.
No. That's the whole point.
Written diagnosis within 24 hours of a complete submission. If your photos leave a genuine coin-flip, we'll ask for the tiebreaker shot rather than guess.
After you read your diagnosis, you get one more question — a clarification, a "what about this instead," a photo of the part you bought — answered at no charge.